Get (Re) Acquainted with Your Customers’ Journey

Your website shouldn’t feel like an obstacle course.

And yet, when brands don’t optimize UX for the right audience, that’s exactly what it feels like.

Let’s face it: you don’t know your website visitors like you used to, before Covid-19 shook up customer journeys the world over. What’s a brand to do?

Get (re)acquainted with your audience using experimentation.

Do these look familiar?

• Too many distractions

Misplaced CTAs, inopportune pop-ins, flashy ads…you don’t want your visitor feeling like they don’t know which way to look!

• No good way to search

One thing’s for sure – if shoppers can’t find the product they want on your site, they aren’t going to convert. Make search easy.

• Lack of clarity on shipping

Surprise shipping fees are the worst. Avoid leaving a sour taste in your customers’ mouths and be upfront about shipping costs and delays.

• Complicated account creation

Creating an account shouldn’t feel like getting through War and Peace. If your process is too long or complex, users will drop.

• Mobile-UNfriendly CTAs

If only Thumbelina can hit your CTAs on a smartphone, you’re doing it wrong. Make sure important CTAs are easy to reach, no matter your thumb size!

• Driving foot traffic

Sometimes, you want your e-commerce buyers to meet you in the real world! Promote a pop-up store or great brick-and-mortar sale or event.

Learn how to overcome UX obstacles to adapt to your new audience

Discover our 33 tried-and-true web optimization ideas