Webinar
Kate Feng
Growth Marketing Specialist
Kit Heighway
Director of Optimisation
In Episode 4 of The Taste Test, host Kate Feng from Wingify sits down with Kit Heighway, Director of Optimisation at Daydot (part of FutureGroup), to explore how brands can build digital trust by reducing friction. Together, they discuss why hesitation is often rooted in uncertainty, how emotional segmentation can reveal what different users need to feel confident, and how brands can use personalized experiences to provide reassurance to users and avoid roadblocks to conversion. Using insights from personalization strategies and solutions like AdaptiveCX and EmotionsAI, this episode will demonstrate how emotionally aligned experiences can drive both conversions and long-term loyalty.
Gartner says 53% of personalization backfires. Karamvir Singh, Director of North America at Wingify, shows what a validated, AI-led optimization loop looks like in 2026, with Wandz live on screen.
Karamvir Singh
Manjot Jaswal (RS Group) shares the SHARE framework and hard-won lessons for building an experimentation culture that sticks in a large organization.
Manjot Jaswal
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