Wingify is an India-based, fast-growing SaaS company that makes globally admired technology products. Incorporated in 2010, with the birth of our flagship product, VWO (Experimentation Platform), Wingify is one of the few B2B SaaS companies from India that have breached the $30Mn ARR mark, while staying bootstrapped!
During the initial days of Wingify, Sparsh Gupta (our CEO) and Paras Chopra (our Founder & Chairman) took care of support queries from our customers. As our customer base expanded, we set up the support function by hiring like-minded team players. From providing support over email then to now using advanced systems and processes to provide top-notch support to VWO users, we have come a long way.
With time, we expanded the scope of our services by setting up functions like Pre Sales/Product Consultation & Implementation, and Product Training with the ultimate goal of enabling our customers to be successful with VWO.
Ultimately, we brought all customer-facing teams under the umbrella of Product Success where all these functions work together to enable our prospects/customers to use our product effectively with a focus on customer satisfaction and enablement.
Meet Venus Kaur Duggal - Director of Product Success
Venus is a proud and self-proclaimed brand ambassador of Wingify. A Delhiite with a history of academic excellence, people always expected Venus to pursue a developer role. But her heart was elsewhere. She was the only student who got selected during the campus recruitment. She was also the first female support engineer in the team. She has been with Wingify for more than 8 years now and heads the Product Success team.
Venus Kaur Duggal Director of Product Success
“Working in the Product Success department gives you an opportunity to grow as a technical specialist and expand your knowledge about how things work across frontend and backend, which includes exposure to different website frameworks and trending technologies. If you have an obsession with serving customers and at the same time becoming a highly proficient tech person, these roles are for you!
In addition to the core job, as a Product Success team member, you can spread your wings to work on projects involving anything that excites you - be it working closely with the Product and Engineering team directly to groom your tech skill set and contribute your learnings towards product roadmap by becoming the voice of the customer, work on customer delight projects or technical implementation projects to automate day-to-day processes.
If you have the will to learn and grow, this is the right place for you.”
Click on available positions to apply. Or send your CV and work samples to[email protected]
Product Consultants support sales productivity and deal flow by securing the “technical close” in complex solutions within an assigned market segment and geographic region. VWO’s product consultants work largely in a presales capacity but are also expected to help existing customers learn about the products through regular consultation around their use cases.
Sonil Luthra, Manager II
As Product Consultants, we act as a catalyst for the sales team, help explain the technical implementation and handle various tech queries during the sales process. We gather first-hand requirements from prospects and customers and share them with a wider team to help in product building and growth.
Every day new prospects come in with different problem statements and a consultant shares creative solutions.
We are obsessed with customer satisfaction. Our average CSAT score of 99% compared to the 94% industry average is a testimony to that.
A Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. The Support Engineer is the technical interface between our customers and VWO’s Development/QA and Product Management teams.
Nidhi Tyagi Manager
Since joining in 2020, Wingify has given me an outstanding opportunity of working with one of the best set of peers who always share insightful and thorough know-how of VWO to handle any query from a global customer base. The organization believes in its people and the culture is amazing. No doubt, this is the place to be!
Neha Koranga Technical Support Engineer
As part of the Technical Support team since 2021, Wingify has provided me with the exposure to handling clients on a global platform with in-depth learning and customer obsessive atmosphere. In less than a year I have been involved in several projects which help me cultivate other strengths apart from my excelling at my core job. These include mentoring, managing social media reviews, being answerable on Slack threads, and also taking up new products and services. The growth here is not limited to a role as one gets ample opportunities provided one is keen on learning.
VWO has the absolute best support team of any SaaS platform I've ever worked with, without a doubt. The level of personalized, direct support that we receive on a regular basis is just incredible. We have vendors with support teams in the same time zone as us who aren't nearly as responsive as VWO.Scott Antrobus Product Manager
The team went above and beyond to help me and even hopped on a call. Thank you so much for the very individualized support!CBCara Binsfield Sr. Growth Strategist at CRO Metrics
Great support. Thanks for helping me sort out the problem on a Sunday afternoon, no less.DHDavid Harrison President, Harrison Mouthpieces and Inc
The Product Training team is responsible for live and virtual delivery of defining, creating, and implementing a cutting-edge training program that addresses the needs of VWO's growing customer, partner, and employee communities. You will use best practices in curriculum development and SaaS product delivery to help our users leverage conversion optimization through outstanding product education.
Niha Fatima Product Training
Being a part of the training team has been an opportunity to build the expertise of delivering outstanding training sessions and keeping the clients satisfied. This has helped us not only on the technical front but also on the soft skills side. We have been entrusted with responsibilities like running internal training programs which is a great initiative to produce high-performing teams early on and help them accelerate the growth within the company.
Sadiya Kausar Product Training
Wingify is a company that inspires me and VWO is a product that I feel passionate about. The Product Trainer’s position challenges me and stretches me into different areas, and the management here encourages and empowers me to do my best by providing a great working environment. Wingify is forward-thinking. I like the mindset and culture, and enjoy being part of the Product Training team that gives its best to make sure that the customers are satisfied. For me, this is more than a job. I’m investing my time, knowledge, and experience in a company that is truly investing in me.
The product documentation team is responsible for VWO’s Knowledge Base and works closely with the engineering and product team to document new product features.
This team designs and develops learning and practicing experiences with the intent of facilitating learners in acquiring knowledge, skills, and competencies in an effective and appealing manner. Also, the team converts highly complex and technical knowledge into readable and concise functional descriptions for a different set of audiences.