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Product Success

Wingify is an India-based, fast-growing SaaS company that makes globally admired technology products. Incorporated in 2010, with the birth of our flagship product, VWO (Experimentation Platform), Wingify is one of the few B2B SaaS companies from India that have breached the $30Mn ARR mark, while staying bootstrapped!

The story behind our Product Success team

During the initial days of Wingify, Sparsh Gupta (our CEO) and Paras Chopra (our Founder & Chairman) took care of support queries from our customers. As our customer base expanded, we set up the support function by hiring like-minded team players. From providing support over email then to now using advanced systems and processes to provide top-notch support to VWO users, we have come a long way.

With time, we expanded the scope of our services by setting up functions like Pre Sales/Product Consultation & Implementation, and Product Training with the ultimate goal of enabling our customers to be successful with VWO.

Ultimately, we brought all customer-facing teams under the umbrella of Product Success where all these functions work together to enable our prospects/customers to use our product effectively with a focus on customer satisfaction and enablement.

Meet Venus Kaur Duggal - Associate Vice President of Product Success

Venus is a proud and self-proclaimed brand ambassador of Wingify. A Delhiite with a history of academic excellence, people always expected Venus to pursue a developer role. But her heart was elsewhere. She was the only student who got selected during the campus recruitment. She was also the first female support engineer in the team. She has been with Wingify for more than 8 years now and heads the Product Success team.

venus
Venus Kaur Duggal Associate Vice President of Product Success

“Working in the Product Success department gives you an opportunity to grow as a technical specialist and expand your knowledge about how things work across frontend and backend, which includes exposure to different website frameworks and trending technologies. If you have an obsession with serving customers and at the same time becoming a highly proficient tech person, these roles are for you!

In addition to the core job, as a Product Success team member, you can spread your wings to work on projects involving anything that excites you - be it working closely with the Product and Engineering team directly to groom your tech skill set and contribute your learnings towards product roadmap by becoming the voice of the customer, work on customer delight projects or technical implementation projects to automate day-to-day processes.

If you have the will to learn and grow, this is the right place for you.”

Click on available positions to apply. Or send your CV and work samples to

[email protected]

Product Consultants support sales productivity and deal flow by securing the “technical close” in complex solutions within an assigned market segment and geographic region. VWO’s product consultants work largely in a presales capacity but are also expected to help existing customers learn about the products through regular consultation around their use cases.

Interview process:

  1. Technical Assessment - HTML/CSS/JavaScript
  2. Technical Round I
  3. Technical Round II - Connect with the Head of Department
  4. WingTest round (with a cross-functional leader) - Cultural fitment

We are obsessed with customer satisfaction. Our average CSAT score of 99% compared to the 94% industry average is a testimony to that.

A Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. The Support Engineer is the technical interface between our customers and VWO’s Development/QA and Product Management teams.

Employee testimonials

Customer testimonials

Interview process:

  1. Assessment - HTML/CSS/JavaScript
  2. Technical Round I - HTML/CSS/Basics of JavaScript and Jquery
  3. Technical Round II - Connect with the Head of Department (Functional + Client handling skills)
  4. Assignment - Writing skills
  5. WingTest round (with a cross-functional leader) - Cultural fitment

The Product Training team is responsible for live and virtual delivery of defining, creating, and implementing a cutting-edge training program that addresses the needs of VWO's growing customer, partner, and employee communities. You will use best practices in curriculum development and SaaS product delivery to help our users leverage conversion optimization through outstanding product education.

Interview process:

  1. Exploratory Call
  2. Demo Round - Product Training for a specific task
  3. Technical Round - Connect with the Department Head
  4. WingTest Round (with a cross-functional leader) - Cultural fitment

The product documentation team is responsible for VWO’s Knowledge Base and works closely with the engineering and product team to document new product features.

This team designs and develops learning and practicing experiences with the intent of facilitating learners in acquiring knowledge, skills, and competencies in an effective and appealing manner. Also, the team converts highly complex and technical knowledge into readable and concise functional descriptions for a different set of audiences.

Interview process:

  1. Assignment Round - Technical Writing
  2. Functional Round
  3. WingTest Round (with a cross-functional leader) - Cultural fitment

Meet the team

Aditi Malhotra
Aditi Malhotra
Ashish Khanna
Ashish Khanna
Nidhi Tyagi
Nidhi Tyagi
Pooja Singhal
Pooja Singhal
Neha Koranga
Neha Koranga
Harsh Sinha
Harsh Sinha
Vishu Bhardwaj
Vishu Bhardwaj
Toufik Desai
Toufik Desai
Lokesh Ladkani
Lokesh Ladkani
Vibhor Mehta
Vibhor Mehta
Archana Elassery
Archana Elassery Surendranath
Shishir Fernadis
Shishir Fernadis