{"id":111996,"date":"2024-12-17T15:38:53","date_gmt":"2024-12-17T14:38:53","guid":{"rendered":"https:\/\/staging.wingify.com\/blog\/contentsquare-ab-tasty-improves-results\/"},"modified":"2026-09-03T18:26:56","modified_gmt":"2026-09-03T12:56:56","slug":"contentsquare-ab-tasty-improves-results","status":"publish","type":"post","link":"https:\/\/wingify.com\/blog\/contentsquare-ab-tasty-improves-results\/","title":{"rendered":"How The Contentsquare &amp; Wingify Integration Improves Testing &amp; Drives Results"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The Contentsquare &amp; Wingify integration helps you optimize your <a href=\"https:\/\/wingify.com\/resources\/ab-testing\/\">A\/B testing lifecycle<\/a>, driving high-value outcomes with low-risk scenarios. Let\u2019s dive into how this integration will help you improve your customer experience (CX) and boost your growth metrics.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/abtasty\/2024\/12\/AB-Test-Contentsqaure-1024x617.png\" alt=\"\" class=\"wp-image-158326\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><em>A side-by-side comparison of 2 webpages using Contentsquare analysis<\/em><\/p>\n\n\n\n<h2 id=\"h-nbsp-an-overview-of-the-integration\" class=\"wp-block-heading\">&nbsp;An overview of the integration<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When Contentsquare and Wingify are used separately, you only get half the success of your test results.<\/strong> Say you want to test a hero banner. Using Wingify, you test 2 versions, and find there\u2019s no improvement to your conversion rate. But, perhaps one of the versions increased customer engagement? Without the help of Contentsquare, you\u2019re limited in your view of how your tests impact your entire customer experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Or, let\u2019s say you\u2019ve analyzed your<a href=\"https:\/\/wingify.com\/resources\/the-digital-customer-journey\/\"> customer journey <\/a>using Contentsquare and discovered one of your conversion pages has a high drop-off rate. You come up with a hypothesis as to why this might be the case and hard-code a change, but this leads to more drop-offs, not less. Without Wingify, you\u2019re unable to test your hypotheses, which results in wasted time, resources, and a potentially worse customer experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But, it doesn\u2019t have to be this way. By integrating Contentsquare and Wingify, you can dive deeper into your customer experience to pinpoint and prioritize the most critical friction points or opportunities to experiment. You can also build better hypotheses based on key metrics, create and run data-informed tests, and better understand why variations perform well (or not).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Contentsquare, you gain a more comprehensive understanding of your customer experience, enabling you to conduct more informed, data-driven tests with AB Tasty.<\/p>\n\n\n\n<h2 id=\"h-nbsp-benefits-of-the-contentsquare-and-ab-tasty-integration\" class=\"wp-block-heading\">&nbsp;Benefits of the Contentsquare and Wingify integration<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where Contentsquare provides deep and meaningful insights into your customer behavior, Wingify empowers you to act on those insights, in real time.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-accent-color has-text-color has-link-color wp-elements-1 is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>\u201cWingify is a technology partner with Contentsquare. We facilitate A\/B testing, experimentation, personalization, and audience segmentation. We help facilitate activation of the data that you get out of Contentsquare to fuel that endless cycle of experimentation.\u201d<\/em><\/p>\n<cite>Mary Kate Cassh, Head of Growth Marketing, North America, Wingify<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Using&nbsp; <a href=\"https:\/\/partners.contentsquare.com\/technology-partners\/ab-tasty\">Contentsquare and Wingify<\/a> together, you get<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unparalleled insights<\/strong> into customer behavior&nbsp;<\/li>\n\n\n\n<li><strong>Hyper-personalization features<\/strong> to deliver tailor-made experiences to boost conversion rates<\/li>\n\n\n\n<li><strong>A simplified, streamlined workflow<\/strong> that eliminates data silos by having data accessible across easy-to-understand dashboards<\/li>\n\n\n\n<li><strong>Greater business impact <\/strong>by uncovering hidden opportunities in your customer journey and testing your hypotheses before hard-coding changes<\/li>\n\n\n\n<li><strong>Comprehensive experiment analysis<\/strong> with easy-to-understand visuals and side-by-side comparisons of your control and variation<\/li>\n\n\n\n<li><strong>Continuous improvement<\/strong> to your digital strategy<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Want to know the fundamentals of how the Contentsquare and Wingify integration works? <a href=\"https:\/\/partners.contentsquare.com\/technology-partners\/ab-tasty\">Learn more<\/a>.<\/p>\n\n\n\n<h2 id=\"h-how-contentsquare-can-inform-your-testing-in-ab-tasty\" class=\"wp-block-heading\">How Contentsquare can inform your testing in Wingify<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s look at how this works in practice, using the framework of a continuous testing cycle. There are 5 stages to the continuous testing cycle\u2014here\u2019s how the Contentsquare and Wingify integration works to optimize each step along the way:<\/p>\n\n\n\n<h3 id=\"h-stage-1-analysis-phase\" class=\"wp-block-heading\">Stage 1: analysis phase<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This first stage involves finding friction points or opportunities at each point of your customer journey. Then, it\u2019s about generating test hypotheses to help solve or optimize the points that need the most attention.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can break down this stage into 2 forms of analysis.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Innovation analysis, <\/strong>where you work out whether your content is optimized for the best customer experience you can provide<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">2.  <strong>Troubleshooting analysis, <\/strong>where you uncover errors or friction points in the customer journey, preventing users from moving forward.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With <a href=\"https:\/\/contentsquare.com\/platform\/experience-analytics\/\">Contentsquare\u2019s Experience Analytics<\/a>, you can find out <strong>how your customers are behaving page by page, from entry to exit, and why<\/strong>. With a suite of capabilities, you can deep-dive into your customer experience and analyze areas that need the most improvement.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/abtasty\/2024\/12\/Experience-Analytics-Home-Page-1024x600.png\" alt=\"\" class=\"wp-image-158330\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>&nbsp;<\/em><\/strong><em>Screenshot of Contentsquare\u2019s Experience Analytics dashboard, open on the Heatmaps capability.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use <a href=\"https:\/\/contentsquare.com\/platform\/capabilities\/session-replay\/\">Session Replay<\/a> to find out<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What are the behaviors of customers at critical conversion points?<\/li>\n\n\n\n<li>What\u2019s causing rage clicks or other frustration behaviors?<\/li>\n\n\n\n<li>Where are customers encountering errors?<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Rage clicks are when customers click on an element (clickable or not) of a website or app multiple times in frustration or anger. They\u2019re often caused by technical issues, confusing navigation, or a cluttered design.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Use <a href=\"https:\/\/contentsquare.com\/platform\/capabilities\/journeys\/\">Journey Analysis<\/a> to find out<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What are the top landing pages?<\/li>\n\n\n\n<li>What is the lowest-performing landing page?<\/li>\n\n\n\n<li>What is the highest-performing journey to reach your goal?<\/li>\n\n\n\n<li>What are the most popular journeys?<\/li>\n\n\n\n<li>Where do customers drop off or bounce?<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Use <a href=\"https:\/\/contentsquare.com\/platform\/capabilities\/heatmaps\/\">Heatmaps<\/a> to find out<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What\u2019s the most attractive content\/category on the page?<\/li>\n\n\n\n<li>What\u2019s leading to the most conversions? Is it visible enough?<\/li>\n\n\n\n<li>In what order do customers consume the page?<\/li>\n\n\n\n<li>Are there any frictions or rage clicks on the page?<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/abtasty\/2024\/12\/Experience-Analytics-AB-Test-1024x499.png\" alt=\"\" class=\"wp-image-158333\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/abtasty\/2024\/12\/Data-Drive-Hypothesis-1024x361.png\" alt=\"\" class=\"wp-image-158403\" style=\"width:947px;height:auto\" \/><\/figure>\n\n\n\n<h2 id=\"h-stage-2-analysis-resolution\" class=\"wp-block-heading\">Stage 2: analysis resolution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Now you\u2019ve got a few hypotheses to test, it\u2019s time to work out how to prioritize what to test first.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The focus should be on tests with low effort, high reward and those with the biggest impact on your key performance indicators (KPIs).<br><a href=\"https:\/\/contentsquare.com\/platform\/capabilities\/impact-quantification\/\">Contentsquare\u2019s Impact Quantification<\/a> can help you prioritize your tests and make better decisions by assessing the impact of each test. All you need to do is clarify your goal and then segment users based on whether they completed the goal of your A\/B test.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/abtasty\/2024\/12\/01-Masthead-Contentsquare-1024x542.png\" alt=\"\" class=\"wp-image-158337\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Contentsquare\u2019s Impact Quantification in action.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Impact Quantification can then be used to compare these segments and confirm how much revenue the success of the test will likely generate.<\/p>\n\n\n\n<h2 id=\"h-nbsp-stage-3-experimentation-roadmap\" class=\"wp-block-heading\">&nbsp;Stage 3; experimentation roadmap<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once you\u2019ve established which hypotheses have the greatest potential to <a href=\"https:\/\/wingify.com\/blog\/key-performance-indicator\/\">impact your KPIs<\/a>, it\u2019s time to start fleshing out your testing roadmap.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This roadmap will help guide every step of your testing process\u2014from the build to the design and copy and finally, the execution. This roadmap is where you detail who\u2019s doing what and when, giving you an overview of your site. This is especially useful if you\u2019re running tests on multiple pages.<\/p>\n\n\n\n<h4 id=\"h-the-dos-and-don-ts-of-your-testing-roadmap\" class=\"wp-block-heading\"><strong>The dos and don\u2019ts of your testing roadmap<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h2 id=\"h-do-s\" class=\"wp-block-heading\">Do&#8217;s<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705   Run your tests in at least 2-week increments to account for site traffic cycles and seasonality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705   Color-code your roadmap for the different stages of your experimentation so it\u2019s easy to quickly see where each test is at.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h2 id=\"h-don-t\" class=\"wp-block-heading\">Don&#8217;t<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u274c   Have 2 tests running on 2 pages at the same time\u2014it can muddy the data and lead you to potentially misread your results.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u274c   Don\u2019t run multiple tests on the same page independently\u2014use multivariate tests to see how changes to multiple sections interact with one another.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 id=\"h-stage-4-start-a-b-testing\" class=\"wp-block-heading\">Stage 4: start A\/B testing <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All that hard work has finally paid off\u2014it\u2019s time to <a href=\"https:\/\/wingify.com\/blog\/formulate-ab-test-hypothesis\/\">put your hypotheses into <\/a>action and start running tests with AB Tasty.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Using your roadmap as a guide, start building out your tests in Wingify to optimize, personalize, and improve your customer experience.<\/p>\n\n\n\n<h2 id=\"h-stage-5-analysis-and-results\" class=\"wp-block-heading\">Stage 5: analysis and results<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Get site statistics directly through Wingify and couple that with Contentsquare\u2019s customer behavioral insights.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From Wingify, <a href=\"https:\/\/docs.abtasty.com\/reporting-and-performances\/reporting\/campaign-reporting\">get direct reports<\/a> based on page statistics\u2014giving you a snapshot of what\u2019s going on in your campaign testing period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From Contentsquare, as soon as your test goes live, you can watch how your customers behave in the control and variation, side-by-side using Heatmaps and Session Replay. Get a visual understanding of why and how your customers behave differently in your variation and use these insights to inform your next testing phase.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/abtasty\/2024\/12\/Side-by-side-analysis-1024x686.png\" alt=\"\" class=\"wp-image-158341\" \/><\/figure>\n\n\n\n<h2 id=\"h-nbsp-how-the-partnership-works-in-real-life\" class=\"wp-block-heading\">&nbsp;How the partnership works in real life<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Now that you know how the Contentsquare and Wingify partnership works, it\u2019s time to see what it&#8217;s like in the real world.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s how 2 leading brands have embraced the integration of experience analytics and experimentation into their CX to drive real growth outcomes.<\/p>\n\n\n\n<h2 id=\"h-clarins\" class=\"wp-block-heading\">Clarins<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Global skincare company Clarins wanted to find out whether a \u201cwishlist\u201d option on their site would help to increase pageviews and conversions.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Using the Contentsquare integration with Wingify, they tested adding a heart icon to their product listing pages (PLPs) and product description pages (PDPs). This heart allowed users to save their favorite products to potentially purchase them at a later stage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This test increased the overall number of transactions and resulted in<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>+1.54% <\/strong>increase in basket page views<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>+1.83%<\/strong> increase in transactions<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-wp-embed is-provider-wistia-inc wp-block-embed-wistia-inc radius\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"Clarins Case Study UK Video\" src=\"https:\/\/fast.wistia.net\/embed\/iframe\/8r7vdlh0jv?dnt=1#?secret=qI5IOUlJ4l\" data-secret=\"qI5IOUlJ4l\" frameborder=\"0\" scrolling=\"no\" width=\"690\" height=\"388\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>\u201cWe are really passionate about continually optimizing what we\u2019re already doing well plus also testing new theories to drive a great customer experience and continue to drive the commercial priorities of our website.\u201d<\/em><strong>\u2014Roisin O\u2019Brien, <\/strong>Ecommerce Trading Manager at Clarins UK<\/p>\n<\/blockquote>\n\n\n\n<h2 id=\"h-hotel-chocolat\" class=\"wp-block-heading\">Hotel Chocolat<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/wingify.com\/blog\/hotel-chocolat-at-cx-circle\/\">British chocolate manufacturer Hotel Chocolat <\/a>wanted to optimize its digital presence and improve its brand and on-site customer experience.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rather than focusing on conversion rates, Mel Parekh, Head of ecommerce at Hotel Chocolate and his team wanted to focus on engagement and clickthrough rates.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recognizing the importance of layout and user experience on customer engagement, the goal was to create a more visually appealing and intuitive homepage.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WithContentsquare\u2019s integration with Wingify, his team redesigned the homepage, focusing on the category tiles, which were found to be the most attractive elements on the page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By optimizing the homepage, they saw a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>-10%<\/strong> reduction in bounce rates<\/li>\n\n\n\n<li><strong>+1.67%<\/strong> increase in visiting time<\/li>\n\n\n\n<li><strong>+0.54% <\/strong>increase in overall conversion rates, <strong>+7.24%<\/strong> increase on desktop<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Mel Parekh, Head of ecommerce at Hotel Chocolate talked about customer loyalty at a recent Contentsquare CX Circle event.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"More loyalty, less discounting\" width=\"690\" height=\"388\" src=\"https:\/\/www.youtube.com\/embed\/RiyDqAESMQY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 id=\"h-smarter-insights-with-contentsquare\" class=\"wp-block-heading\">Smarter insights with Contentsquare<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contentsquare is the all-in-one Experience Intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, you quickly get a deep understanding of your customers\u2019 whole online journey.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our AI-powered insights provide those \u201cah ha\u201d moments you need to deliver the right experiences. You get to work faster and smarter with the confidence to know what to do next to improve your digital experiences.&nbsp;Leading brands use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Our insights are used to optimize the experience on over 1.3 million websites worldwide. For more information, visit: <a href=\"http:\/\/www.contentsquare.com\">www.contentsquare.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Contentsquare &amp; Wingify integration helps you optimize your A\/B testing lifecycle, driving high-value outcomes with low-risk scenarios. Let\u2019s dive into how this integration will help you improve your customer experience (CX) and boost your growth metrics. A side-by-side comparison of 2 webpages using Contentsquare analysis &nbsp;An overview of the integration When Contentsquare and Wingify&#8230;<\/p>\n","protected":false},"author":1483,"featured_media":114948,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"post_read_time":0,"footnotes":""},"categories":[10783,10807,10832],"tags":[],"feature":[],"industry-type":[],"product":[],"role":[],"region":[],"class_list":["post-111996","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ab-testing","category-e-commerce","category-user-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How The Contentsquare &amp; Wingify Integration Improves Testing &amp; Drives Results - Wingify Blog<\/title>\n<meta name=\"description\" content=\"Learn how the Contentsquare &amp; Wingify integration provides actionable insights for smarter A\/B testing, reducing friction, boosting CX, and driving growth.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wingify.com\/blog\/contentsquare-ab-tasty-improves-results\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How The Contentsquare &amp; 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