{"id":111953,"date":"2025-05-20T15:35:48","date_gmt":"2025-05-20T13:35:48","guid":{"rendered":"https:\/\/staging.wingify.com\/blog\/feedback-copilot\/"},"modified":"2025-05-20T15:35:48","modified_gmt":"2025-05-20T13:35:48","slug":"feedback-copilot","status":"publish","type":"post","link":"https:\/\/wingify.com\/blog\/feedback-copilot\/","title":{"rendered":"Evi Feedback (Copilot): Turn The Customer Voice Into Action in Seconds with AI"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Every insight starts with a story, and every story deserves to be heard. But when your NPS\u00ae or CSAT campaigns generate thousands of responses, how do you turn all that feedback into real action, fast?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s why we created <strong>Evi<\/strong> <strong>Feedback (formerly known as Feedback Copilot)<\/strong>, the AI-powered assistant that transforms your NPS\u00ae or CSAT campaigns into actionable intelligence \u2013 instantly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-problem-collecting-feedback-too-many-voices-not-enough-time\">The problem collecting feedback: Too many voices, not enough time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s face it: analyzing feedback is a nightmare. Even when users leave valuable insights in NPS campaigns, the manual work required to analyze hundreds (or thousands) of verbatim responses can paralyze teams. One client told us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cWe received 5,000 verbatim responses. That\u2019s two weeks of manual work.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And because it&#8217;s so time-consuming, teams either:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Underutilize feedback tools like NPS\/CSAT<\/li>\n\n\n\n<li>Or don\u2019t act on the insights at all<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-solution-to-overwhelming-feedback-evi-feedback\">The solution to overwhelming feedback? Evi Feedback<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Evi Feedback<\/strong> was born from this pain point \u2013 combining the best of AI with our all-in-one experimentation platform. It&#8217;s available for free within Wingify, and automatically activated for NPS\/CSAT campaigns with over 100 responses.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-style-border-radius\"><img decoding=\"async\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/abtasty\/2025\/05\/feedback-copilot-1920-x-1080-px-1-1024x576.png\" alt=\"\" class=\"wp-image-162796\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-evi-feedback-does\">What Evi Feedback does:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Segments feedback by sentiment<\/strong>: Instantly separates positive and negative comments based on campaign scores.<br><\/li>\n\n\n\n<li><strong>Clusters similar comments into key themes:<\/strong>&nbsp;Groups feedback into topics like \u201cprice,\u201d \u201cdelivery,\u201d or \u201cUX.\u201d<br><\/li>\n\n\n\n<li><strong>Summarizes each theme:<\/strong>&nbsp;Provides a short description, confidence score, and sample comments for every theme.<br><\/li>\n\n\n\n<li><strong>Highlights what matters most:<\/strong>&nbsp;Surfaces the top 3 positive and top 3 negative drivers of satisfaction.<br><\/li>\n\n\n\n<li><strong>Exports labeled feedback:<\/strong>&nbsp;Download results for use in Excel, PowerPoint, and more.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">And it does all this while respecting <strong>data privacy<\/strong>, using <strong>a self-hosted model (Hugging Face)<\/strong> instead of sending sensitive content to third-party LLMs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-makes-our-feedback-copilot-unique\">What makes our Feedback Copilot unique?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Instant categorization<\/strong> of massive feedback volumes<\/li>\n\n\n\n<li><strong>Quantification of qualitative input<\/strong> \u2013 finally, your verbatim responses have numbers to back them<\/li>\n\n\n\n<li><strong>Integrated NPS\/CSAT<\/strong> in your test workflows \u2013 measure <em>why<\/em> something works, not just <em>if<\/em> it does<\/li>\n\n\n\n<li><strong>Enterprise-grade privacy<\/strong>: Comments stay on Wingify\u2019s infrastructure<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-who-benefits-from-evi-feedback\">Who benefits from Evi Feedback?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>CROs &amp; Product Managers:<\/strong>&nbsp;Prioritize optimizations based on real user pain points.<\/li>\n\n\n\n<li><strong>UX &amp; Research Teams:<\/strong>&nbsp;Detect trends and go beyond basic survey stats.<\/li>\n\n\n\n<li><strong>Marketing &amp; Customer Success:<\/strong>&nbsp;Understand friction points before and after launches.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-s-next\">What&#8217;s next?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Early adopters already report major productivity gains \u2013 and they\u2019re asking for more:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Direct A\/B test ideas from negative themes<br><\/li>\n\n\n\n<li>Verbatim-based segmentation for campaign targeting<br><\/li>\n\n\n\n<li>Improved theme granularity for enterprise-scale campaigns<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re just getting started. <strong>Evi Feedback<\/strong> is not just a feature \u2013 it\u2019s your co-pilot in delivering better, faster, and more human-centered product decisions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Every insight starts with a story, and every story deserves to be heard. But when your NPS\u00ae or CSAT campaigns generate thousands of responses, how do you turn all that feedback into real action, fast? That\u2019s why we created Evi Feedback (formerly known as Feedback Copilot), the AI-powered assistant that transforms your NPS\u00ae or CSAT&#8230;<\/p>\n","protected":false},"author":1389,"featured_media":115643,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"post_read_time":0,"footnotes":""},"categories":[10789],"tags":[10830],"feature":[],"industry-type":[],"product":[],"role":[],"region":[],"class_list":["post-111953","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe","tag-product-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Evi Feedback (Copilot): Turn The Customer Voice Into Action in Seconds with AI<\/title>\n<meta name=\"description\" content=\"Instantly turn NPS\u00ae and CSAT feedback into actionable insights with Feedback Copilot by Wingify - no manual analysis needed.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wingify.com\/blog\/feedback-copilot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Evi Feedback (Copilot): Turn The Customer Voice Into Action in Seconds with AI\" \/>\n<meta property=\"og:description\" content=\"Instantly turn NPS\u00ae and CSAT feedback into actionable insights with Feedback Copilot by Wingify - no manual analysis needed.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wingify.com\/blog\/feedback-copilot\/\" \/>\n<meta property=\"og:site_name\" content=\"Wingify Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-20T13:35:48+00:00\" \/>\n<meta name=\"author\" content=\"Emily Healy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2026\/08\/Blog-og-image@2x-1.png\" \/>\n<meta name=\"twitter:creator\" content=\"@Wingify\" \/>\n<meta name=\"twitter:site\" content=\"@Wingify\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emily Healy\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/wingify.com\\\/blog\\\/feedback-copilot\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wingify.com\\\/blog\\\/feedback-copilot\\\/\"},\"author\":{\"name\":\"Emily Healy\",\"@id\":\"https:\\\/\\\/wingify.com\\\/blog\\\/#\\\/schema\\\/person\\\/8686121f81d08d1587f4bfba1e1c0f7b\"},\"headline\":\"Evi Feedback (Copilot): Turn The Customer Voice Into Action in Seconds with AI\",\"datePublished\":\"2025-05-20T13:35:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/wingify.com\\\/blog\\\/feedback-copilot\\\/\"},\"wordCount\":450,\"image\":{\"@id\":\"https:\\\/\\\/wingify.com\\\/blog\\\/feedback-copilot\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/static.wingify.com\\\/gcp\\\/uploads\\\/sites\\\/3\\\/2026\\\/09\\\/Release-Management-3.png\",\"keywords\":[\"Product Management\"],\"articleSection\":[\"Non class\u00e9\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/wingify.com\\\/blog\\\/feedback-copilot\\\/\",\"url\":\"https:\\\/\\\/wingify.com\\\/blog\\\/feedback-copilot\\\/\",\"name\":\"Evi Feedback (Copilot): Turn The Customer Voice Into Action in Seconds with AI\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wingify.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/wingify.com\\\/blog\\\/feedback-copilot\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/wingify.com\\\/blog\\\/feedback-copilot\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/static.wingify.com\\\/gcp\\\/uploads\\\/sites\\\/3\\\/2026\\\/09\\\/Release-Management-3.png\",\"datePublished\":\"2025-05-20T13:35:48+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/wingify.com\\\/blog\\\/#\\\/schema\\\/person\\\/8686121f81d08d1587f4bfba1e1c0f7b\"},\"description\":\"Instantly turn NPS\u00ae and CSAT feedback into actionable insights with Feedback Copilot by Wingify - 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